No excuse for bad usability in the North East
February 3, 2011 in News Roundup, Uncategorized
Customer Sure
Cramlington-based Customer Sure is the latest North East company to join the array of online services offering help in making users and customers happy.
Launching early this year the company offers a software solution to help listen to and, more importantly to act on, customer feedback.
Usability is one of those words that tends to be associated with boring websites. Surely it can’t be that important, especially if the site looks really cool?
iPad apps are inconsistent and have low feature discoverability, with frequent user errors due to accidental gestures, Danish usability guru Jacob Nielsen slams.

